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it.mx contact center

Deliver Exceptional Service with Customer Centric Contact Center Software

Increase the productivity of your contact center operatives, whilst providing an enhanced customer experience. This functionally rich application comes with an intuitive interface which promotes easy user adoption and efficient task completion. This allows experienced operatives to become even more productive and reduces training needs for new team members. The application also allows you to represent your brand in a manner which is consistent with other touchpoints.

Your Benefits
Functions
Scope & Requirements
Assets

Increase Contact Center Efficiency

Simplified data access and task completion

Promote Best Practice

Remove varied and unproductive working practices

Improve Service and Revenue

Provide great client experience to drive loyalty

Your Benefits

Increase Contact Center Efficiency

Customer service teams can access your existing SAP data / processes in real time from one location and perform multiple tasks using minimal clicks. This results in key contact center objectives being met as average call durations decrease, first call resolutions increase, allied with the ultimate aim being achieved which is to provide a positive outcome for the customer. Efficient provision of great customer experiences.

Significantly Reduce Training Requirements

The it.mx contact center interface is easy to use, with considered UX which provides a fast way to view customer and eCommerce type information in one location. The application enables new hires to be onboarded quickly and training programs are reduced thanks to the self-intuitive web pages, ensuring your staff are productive and deal with customers quickly and effectively. Ensure all members of the team, regardless of experience, are productive and able to provide great customer experience.

Deliver Enhanced and Aligned Customer Experiences

Navigate through current and historical account related data via minimal clicks from orders to returns, from financial information to associated notes. Quickly find account related information via simple navigation, filtering mechanisms and search criteria. Enabling your customer service teams to respond to customer queries quickly, while reflecting your brand in a fashion which is consistent and aligned with any other customer facing touchpoints being utilised.

Functions and Features of it.mx contact center

  • Rapid placement of customer orders
  • View customer specific pricing information
  • Quickly check stock availability
  • Manage the returns process via minimal clicks
  • Configure complex product sets
  • View web-based product information
  • Create notes and assign actions
  • Quick check pricing on previous orders
  • Access customer account financial information
     

Empower contact center operatives with a functionally rich, user focused application

Scope

  • Individual consulting efforts and licenses will be determined using a workshop where exact requirements and processes are analyzed. 

Requirements

  • Available for SAP ERP600 and above (subject to Minimum SPS versions).
  • Available for SAP S/4 HANA (subject to Minimum SPS versions)

The solution requires a maintenance contract, which includes security enhancements and new product releases

Get In Touch

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