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it.mx customer portal

Simplifying the Provision of Modern Online B2B Customer Experiences

The it.mx customer portal allows you to manage relationships with your different business customers from a single platform. By enabling your customers to self-serve online, you can realise significant cost savings in areas like order processing and customer service. The it.mx customer portal provides optimised user journeys and clear brand representation, whilst ensuring SAP remains the driving force in the background.

Your Benefits
Functions
Scope & Requirements
Assets

Enhanced Customer Service

Convenient access to consistent information 24/7

Reduced Administrative Costs

Customers place their own orders & self-serve data

Increased Revenue and Loyalty

Great experience creates loyal brand advocates

Your Benefits

Expanding Your Customer Service Without Spiralling Costs

Today`s B2B customer is keen to self-serve and are drawn towards (then remain loyal to) organisations which allow them to interact on their terms, at a time convenient to them. it.mx customer portal facilitates this enhanced customer service without head count increases and empowers existing teams to carry out more value add activities, whilst the customer uses the portal to self-serve the information which is important to them and place their own orders.

Outstanding Customer Portals Without Additional Landscape Complexity

Simply utilise your existing processes and data rather than introduce unnecessary replication and duplication to deliver first-class customer experience. Data such as customer specific pricing, financial details and stock information are utilised directly from SAP ERP, whilst processes such as online ordering mirror the processes for order creation already established in the back end to ensure all required elements are completed correctly by the customer.

Comprehensive SAP Centric Content Management

The it.mx customer portal is delivered with a comprehensive Content Management System from which to control product information, enabling you to manage your web content alongside your SAP Master Data in real-time, in a single data repository. The Content Management System is still delivered within SAP, providing an intuitive location from which to manage enriched content for the web such as long marketing descriptions, associated documentation, related products, video and imagery.

Functions and Features of it.mx customer portal

  • Customers place their own orders online utilising existing processes
  • Portal users create their own product wish-lists/shopping lists
  • Customers view their own specific pricing as established in SAP
  • Quickly repeat previous orders via minimal clicks
  • Providing access to account specific financial information
  • Facilities for quotation creation, storage and conversion to order
  • Customers can access their complete SAP based order history
  • Enriched product related content is provided by associated CMS
     

Functionally rich customer portals which provide modern online experiences

Scope

  • Individual consulting efforts and licenses will be determined using a workshop where exact requirements and processes are analyzed.

Requirements

  • Available for SAP ERP600 and above (subject to Minimum SPS versions).
  • Available for SAP S/4 HANA (subject to Minimum SPS versions).

The solution requires a maintenance contract, which includes security enhancements and new product releases.

Customer References

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