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it.issue handling

Holistic Issue Management and Simplified Notifications in SAP

Issue management, related to quality, HSE or any other type of issue, is a key focus in partner centric businesses. it.issue handling is developed to simplify the user interface in order to efficiently identify, manage and monitor issues. The agile and scalable solution is designed for quick integration into SAP ECC and S/4. The interface includes a guided procedure and secure user adherence to complex processes and business rules compliance, allowing for continuous improvement and optimized process execution.

Your Benefits
Functions
Requirements

Smart Issue Management

All-in-one solution for end-to-end processes

Secured Compliance

System driven, rule- and role-based

Process Efficiency

Simplified UX, visual guidance and monitoring

Your Benefits

Improve Your Case Management Governance with it.issue handling

it.issue handling turns established case management process sequences into visual process phase, articulated into sub activities mapped according to your organization. By operating as single source of truth in a harmonized data capturing system, the solution establishes a global case management governance and documents process execution. A landing page built as a dashboard ensures the overall monitoring of the solution and process. it.issue handling is designed to address a wide range of businesses and use cases.

Regulatory Compliance Combining User Adoption and System Guidance

Web based UX and intuitive navigation facilitate user adoption and further contribute to global compliancy. it.issue handling secures compliance as a system driven solution, escorts the user through the case management steps, prompts for data entry, and documents with pre-listed catalog values and attachments.Further, the solution also adapts to industry terminology and standards, maps out business rules to inbuilt rule-based checks, as well as workflow and validation support though authorization matrix.

Efficient Issue Management To Reduce Exposure To Cost Of Poor Quality

it.issue handling is equipped with a dashboard that reflects the status of individual issues by using a traffic light approach and alerts on cases, tasks and deadlines, allowing for qualified and consistent prioritization and decision-making. Preset task lists for contingency and corrective actions can be pushed to different resources for a diligent and consistent resolution securing SLA. Eventually, the structured data and process can consistently be evaluated for continuous improvement.

Functions and Features of it.issue handling

  • Governance of all case/issue management in your SAP environment
  • Leveraging SAP notification object and features for sustainability, flexibility and scalability
  • Quick user adherence for regulatory compliance and internal case management process
  • Intuitive, system driven, consistent, structured, documented case management
  • Measure case handling efficiency for continuous improvement and reduce COPQ
  • Collaboration on case resolution with internal and external partners
     

Overview of it.issue handling at a Glance

it.issue handling optimizes your issue management, case management and SAP notification processes

Requirements

Due to the modular design of the solution, it.issue handling can be used according to your individual requirements and processes. Your individual consulting efforts and licenses will be determined in a 1- to 2-day workshop where your requirements and processes are analyzed.
 

  • SAP ECC or SAP S/4HANA
  • On premise and/or mobile platform like Neptune or Fiori for mobilization of some features

Get In Touch

Are you looking for further information on it.issue handling? Just contact us – we are happy to assist you.