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it.field service management

Track and Assign Tasks to Field Technicians

Field service mobile app integrated with S/4HANA CS module provides two way seamless integration. Services can be performed both offline and online with the mobile application. Key area is to improve efficiency and provide quick turn around time to customer. Track technician based on skills and location and assigning the tasks. Technician accepting the task and completing the service capturing all the details and posting to backend ERP system.

Your Benefits
Functions
Requirements

Simple and Cost Effective

Highly scalable lean solution

Intuitive Dashboards

KPI’s showing tasks with status

Role-based Transactions

Mobile application is role based -Field service supervisor and Technician

Your Benefits

Real Time Visibility

Mechanism to alert the service heads in real time about customer complaints.

Improved Collaboration Between Distributor & End Customer

Ability to track technicians based on the skill levels and location mapping with customer will help customer with quick completion of work.

Integration with Manufacturer System

Seamless integration with S/4HANA CS system, Integration with any cloud or on premise system can be done.

Functions & Features of it.field service management

The solution it.field service management has two personas:
 

Field Supervisor

  • Receives Alerts
  • Priority & Location of service
  • Track Field technicians
  • Update knowledge database
  • Assign task to the Technician
  • Track open task
     

Technician

  • Receives Alerts on service
  • Accept the task
  • Review the priority
  • Ascertain the service type
  • Plan for the service
  • Review and accept checklist
  • Perform service
  • Confirmation of service & Spares consumption,
  • Completion of service

Requirements

  • IOS and Andrioid mobile
  • Any S/4HANA, ECC  /Cloud CS module system integration
     

The solution requires a software maintenance contract, which includes Help Desk support and product updates.

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Are you looking for further information on it.field service management? Just contact us – we are happy to assist you.