The it.trade Telesales Customer Interaction Center for your SAP sytem
The it.trade Telesales Customer Interaction Center (TCIC) is a frontend transaction to streamline sales order processing in SAP. It enables the quick and easy creation, change and display of quotations and orders.
- Boosts productivity of sales agents.
- Provides all customer-related information such as order history and points-of-contact during the sales process.
- Enables a quick switch between quotation and sales order processing.
The Telesales Customer Interaction Center is a comprehensive transaction that enables customer service or sales agents to quickly create, change or display sales orders or quotations. The user has all necessary information at hand when speaking to a customer in order for them to provide enhanced Service.
- Transports for solution implementation
- Comprehensive documentation (technical installation, customizing, end-user)
- SAP ECC 6.0 EhP 0
- All published pricing is estimated. Actual pricing is determined during itelligence discovery and proposal process
- The solution requires a software maintenance contract, which includes Help Desk Support and product updates
- Implementation services are not included in software pricing