Workshop Customer Engagement and Commerce
Exceed Customer Expectations with SAP hybris Omni-channel Commerce
With mobile devices everywhere, customers decide immediately what to buy and from whom they buy it. Competitors are just a click away. So it’s more crucial than ever to engage customers and make offers that precisely fit their needs. Discover how you can benefit and organize omni-channel commerce in our Customer Engagement and Commerce workshop.
Connecting all your sales channel creates an unmatched brand consistency, increasing customer satisfaction and loyalty. And this leads to:
In 2013, 47 percent of companies incorporating omni-channel platforms were significantly more profitable than the rest of the market. They increased their online sales up to 40 percent, and the average shopping cart size grew 21 percent.
With a single view of all your master data, you can consolidate your IT landscape and remove redundant processes, like re-entering the same customer data for different applications. This saves time and reduces the total cost of ownership for your sales software.
Discover how SAP hybris commerce solutions, as part of Customer Engagement and Commerce, transform the way you do business. In a two-day workshop you will get all the information you need to enhance your commerce processes from the strategic to the operational Level. The whole event is tailored to you, as we analyze your processes and evaluate the needs of your company. From the workshop input we will develop a customized concept – based on SAP hybris solutions.
- High-level scope
- Budget estimation
- High-level project plan
- At a glance: Understanding the basics and benefits of the SAP Customer Engagement and Commerce Portfolio.
- In depth: Get to know the features and modules – from channel-independent content management to promotions.
- References: Discover how companies in different industries already benefit.
- IT integration: What you should know before implementing the software in your landscape, securely and performing at the highest Level.
- Project details: Learn about best practices and personalized strategies for starting with SAP hybris solutions, as well as estimated timelines and resource requirements.
Whether you are a sales or marketing manager or decide on the IT infrastructure in B2B businesses, this workshop is for you.