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Increase your Effectiveness With the Advantages of a Mobile Application

Paper-based work and long travel times result in a lack of efficiency. Obtaining information in service and maintenance processing is often very time-consuming for the employee and ties up resources unnecessarily. With Service & Maintenance, all relevant data is transferred from the ERP back end to a mobile device and can be processed there. In addition to planned service and maintenance operations, work processes can also be initially recorded and transferred to the SAP system.

Your Benefits

Multi Device Platform

OS, Android and Windows 10

Offline Capability

Offline access to all relevant data

Simplifed Operation

Short adaptation time due to intuitive menu navigation

Your Benefits

Customer-Specific Solution with Short Implementation Time Service & Maintenance adapts to the customer-specific requirements within the implementation project. The technician benefits from the exact information needed when working on site. Due to the short implementation time, high costs for the introduction of the mobile solution are avoided.

Improve Data Quality and Reduce Manual Effort

The confirmations recorded in the field are posted directly in the SAP system, if desired. Subsequent transfer of data from a work report to SAP is no longer necessary, which significantly reduces the manual workload and increases data quality. The storage of damage images in the SAP system is automated, as well.

Using the Technical Features of a Mobile Device

Optimize your service and maintenance processes by integrating the functions of a mobile device. In addition to damage documentation, e.g. via the camera function, route planning and map display of the operating locations are also possible. By reading out machine data via Bluetooth sensor, current parameters can be read out and smartly integrated into the maintenance and repair process. The itelligence IoT-Sensor App is required.

Functions and Features of Service & Maintenance

  • Offline use
  • Individual worklist
  • Photo integration for damage documentation
  • Integration of card, calendar and address data
  • Initial order system on site
  • Reading sensor data
  • Digital Signature


Technical Requirements:

  • Release SAP ECC 6.05 – 6.18; SAP_ABA 7.31 (at least)
  • Release SAP S/4HANA 1610 (at least)
  • Release SAP S/4HANA Finance 1503 – 1605


Requirements Process:

  • SAP Service - or maintenance processes


Hardware Requirements:

  • Mobile devices (iOS or Android)
  • Windows 10


Other Requirements:

  • Additional user licenses (25 users included in the product)


The solution requires a maintenance contract, which includes info services and change notifications, Help Desk Support and product updates.

Get In Touch

Are you looking for further information on Service & Maintenance? Just contact us – we are happy to assist you.